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Payment Cancellation and Substitution Policy

Payment, Cancellation, and Substitution Policy:

     - Unpaid balances are due within 30 days of invoice date, including group invoices.  

       Unpaid balances beyond 30 days are subject to cancellation.
     - All cancellations are subject to an 20% nonrefundable administrative fee
          - Cancellations received 30 or more days before the event will be fully refunded, less the administrative fee.
          - No refunds will be given for cancellations received seven or fewer days before the event.
          - Cancellations received 8-29 days before the event will be 50% refunded.
     - Transferring registration to another individual is permitted.  Submit written substitution requests to coaa@coaa.org.
     - Requests for exceptions to this policy must be submitted in writing to coaa@coaa.org

       This includes no-shows and registrants with outstanding balances.