Payment, Cancellation, and Substitution Policy

• Unpaid balances are due within 30 days of the invoice date, including group invoices.

• Unpaid balances beyond 30 days are subject to cancellation.

• All cancellations are subject to a 20% non-refundable administrative fee.

• Cancellations received 30 or more days before the event will be fully refunded, less the administrative fee.

• No refunds will be given for cancellations received seven or fewer days before the event.

• Cancellations received 8-29 days before the event will be 50% refunded.

• Transferring registration to another individual is permitted. Submit written substitution requests to coaa@coaa.org.

• Requests for exceptions to this policy must be submitted in writing to coaa@coaa.org. 

       This includes no-shows and registrants with outstanding balances.